SACS COLLECTION ESSAIM

 

Garantie de Satisfaction de 30 jours

Nous offrons une garantie de satisfaction de 30 jours. Si vous n’êtes pas entièrement satisfait de votre achat, vous pouvez effectuer un retour pour un crédit en magasin dans les 30 jours suivant la réception de votre commande.

Return conditions

• All returns are eligible for  store credit only. No cash refunds will be issued.

• A 5% return fee will be applied to the total amount of the returned item.

• Return shipping costs are $12.50 and will be deducted from the store credit amount. We will provide you with a prepaid return label to simplify the process.

• The returned item must be in its original condition, unused, and in its original packaging.

Return procedure

• Contact our customer service support@essaim.com to initiate the return and receive your return label.

• Print the label and drop off your package at the indicated shipping location.

• Once the item is received and inspected, we will send you a store credit corresponding to your return, minus any applicable fees.

If 30 days or more have passed since your purchase, we cannot offer you an exchange.

If you are not satisfied with the color you chose at the time of purchase and wish to exchange it for another, you will be responsible for the round-trip shipping costs.

We reserve the right to refuse any return that does not meet these conditions.

EXCHANGES

BAGS

We only accept exchanges if the item received is incorrect.

• Returned items must be in new, original condition with all original tags attached.
• Return and shipping costs within Canada are our responsibility when the error is on our part. Upon receipt of any returned item, we will inspect it and notify you of its approval by email within a reasonable time.
• If 30 days or more have passed since your purchase, we cannot offer you an exchange.
• If you are not satisfied with the color you chose at the time of purchase and wish to exchange it for another, you will be responsible for the round-trip shipping costs.
  

 

Here is the warehouse address:

1983 Lionel-Bertrand,
Boisbriand, QC,
J7H 1N8.
1(877) 353-2181

Defective Items

We are pleased to offer a 6-month warranty on all of our bags. This warranty covers all manufacturing and material defects. If your bag shows defects within the first 6 months of purchase that are not considered normal wear and tear (see description below), we will repair or replace it free of charge. Please keep your proof of purchase for any warranty claims. If a replacement item is not available, a gift card for the original purchase value will be issued. Please be sure to contact us as soon as possible. 

Normal wear and tear

• Snagging
• Scratching
• Cracked material